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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In defense of Sara, Michael Araiza was not communicating with her as accurately as he should have. I would email them both and not get a return call, email or response for days. My cash to close changed at least 4 times. They changes were NEVER disclosed to me until I saw the change on the doc myself and had to ask what the heck happened and each time the amount got higher and higher. What a scam. This is unacceptable for an institution the size of Pennymac. But Michael Araiza always explained his way out of it. He was super... read more
Cudos to both Sara.. Communication skills excellent
Excellent customer service experience from beginning to end with lots of patience and realistic expectations from intial application to closing. I highly recommend Pennymac services
I loved how PennyMac really cares about their customers and reached out to me about refinancing and were able to get me from a FHA to conventional loan and the overall process was very smooth and efficient
Shay was very helpful.
The human relationships and timeline outlined made the experience great. The Home portal for uploading documents need to be adjusted. I followed the uploading process for documents and would still get request reminders to upload the documents. This became confusing and time consuming. However, once the team realized I was having the above issues, they had me email the documents directly.
Your loan application portal is confusing and often inaccurate. Nicholas did a great job, but your portal made it very difficult for all parties.
Nothing else to add
The process was easy and seamless. We also had great service with regular check-ins.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,128 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.