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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This being the third mortgage for the same property I felt as though it was the first, with some of the same documents I submitted previously were once again required to bring the loan to closure.
5 Star...easy and quick
Everyone made everything very easy to understand. The process was smooth and quick.
Seamless refinancing
This is my 2nd refi with PennnyMac, and I was asked for documents that I didn’t have on this loan that wasn’t asked on the first loan. The first loan timeframe was short compared with this loan.
the process is simple and easy. only area of improvement would be sharing the documents and folders. sometime i get confusion on what the doucment is related to and why should we needed. Otherwise it is aswesome
The beginning of the process was great, working with Ms. Quintrell to find the best terms for the refinancing and submit the initial documents. Working with the closing team was very frustrating. The biggest problem was not having one person to call and correct errors. Instead, we were connected to random customer service operators. Each time I had to explain from the beginning what error needed to be corrected and why. Some agents were better than others, but overall it was chaotic and unsatisfactory customer service. If I ... read more
Very helpful.
Considering our credit scores, and the fact we have had a loan with PM for years, I felt the level of documents required to “prove” our credit worthiness was too much. The underwriter kept adding to our burden of proof. Jon was great, very patient with our questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,186 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.