PENNYMAC

Thomas L. 

on Birdeye

4 years ago

Bethany did a great job! Promote her now, give her a raise, and assign to a position of much greater responsibility. Thanks, Tom 

SONIA W. 

on Birdeye

4 years ago

The initial process was easy, couple bumps with the correct documents, but was figured out in a timely manner. 

Paul S. 

on Birdeye

4 years ago

Fewer delays. The refi didn't require an appraisal but we went back and forth 2 times where I was notified "appraisal waiver lost" and I was immediately contacted by an appraiser to schedule an appraisal. We began the process in late November, I didn't close until March 8th. Originally, I was told "you might even close before the end of the year". Because there were delays, I had to keep providing updated documents - such as a new P&L from my business. In addition, I had to insist on getting an updated payoff amount because ... read more

DONALD D. 

on Birdeye

4 years ago

Most of the people were nice and communicated well. However, there were mixed messages from different individuals that led to confusion. 

Stanley J. 

on Birdeye

4 years ago

Webb site is hard to use. I was dealing with 3 different people. If I did call ,anyone can help,not the person assigned to me. Called me one time, did not answer the call,didn’t recognize the number. 

Jerry H. 

on Birdeye

4 years ago

Very quick service and great to do business with 

Benny M. 

on Birdeye

4 years ago

Great ! ☆☆☆☆☆☆☆☆☆☆ 

Dwight C. 

on Birdeye

4 years ago

Thank you..... 

James S. 

on Birdeye

4 years ago

Stop the multiple request for documents. Speed up the process. Local banks do this in one month, it took more than four with PM. Give a list of documents needed and guidelines to follow in the beginning instead of the customer having to learn as they go…the hard way.