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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I did not receive timely updates from Francesca. I had to call to get status updates about why multiple appraisals were being ordered. Also, multiple versions of the closing documents were sent to me that didn’t match the agreed upon terms (e.g., no points, lender credit). Francesca neglected to return my emails and phone calls. I’m happy with the rate I received from PennyMac; however, the entire process seemed disorganized. Whoever reviews the closing documents need to pay attention to details.
Good service
Chantel was an excellent helper/intermediary for me during my refinance process. She was always professional, yet cheerful and friendly. She made sure all my questions were answered to my satisfaction. She is a great representative of PennyMac.
The loan dragged on. Constant more and more document requests could have been done earlier rather than new requests every week.
Would work them again, very easy process.
Great service and easy & fast processing!
Thanks for helping me
The prosses was very easy and fast communication was always professional and clear on expectations one and any concern was switching many persons at the time of asking for documentation and closing
It was not Devon's fault for delays. It was paperwork not completed by previous closing attorney
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.