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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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VICTORIA G.'s profile image
VICTORIA G. 
on Birdeye

2 years ago

Everything went smoothly with my refinance. Everyone I worked with was pleasant and helpful. Closed timely with no issues. 

Sylvester C.'s profile image
Sylvester C. 
on Birdeye

2 years ago

ERICKA was very informative great communication skills absolutely the best! 

Michael S.'s profile image
Michael S. 
on Birdeye

2 years ago

Great experience 

Douglas C.'s profile image
Douglas C. 
on Birdeye

2 years ago

Kayla did a great job with my loan! Thank you 

Allen H.'s profile image
Allen H. 
on Birdeye

2 years ago

More personal focus. Obviously dealing with too many applications at same time. Multiple requests from different people for same documents already submitted. Overall processes need improvement. Employees were not knowledgeable and need more training. Overall experience extremely frustrating. Expected refinancing with same company to be easier. Wished the whole time I had gone with another company. Process was so bad I was not even sure it would be completed or done right in the end. It could not have been much worse. Could h... read more

Andrew F.'s profile image
Andrew F. 
on Birdeye

2 years ago

Penny Mac did not communicate well and made a mistake on our loan terms 

Douglas O.'s profile image
Douglas O. 
on Birdeye

2 years ago

Very smooth 

ROSEMARY B.'s profile image
ROSEMARY B. 
on Birdeye

2 years ago

If I had been asked to rate Andrea Flores my answers would have been very different. I received multiple inaccurate closing statements and my impression was the right hand did not know what the left hand was doing. Andrea Flores was the person who I trusted to give me the correct information and help me through the lengthy process. 

Ketaki K.'s profile image
Ketaki K. 
on Birdeye

2 years ago

Great. It was a very good experience 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.