PENNYMAC

Deborah H. 

on Birdeye

3 years ago

From pre-approval with John Sorry to close with Nancy Shead, we were treated excellent. The communication was great . Not only would we refer others, we already did. We referred our daughter who closed last month. Thank you. We are a customer for life. 

Robert M. 

on Birdeye

3 years ago

The worst refinance I’ve ever had. Iam had no clue what he was doing. My documents were constantly wrong throughout the entire process. Because of his incompetence we had to have TWO closings because the closing docs and settlement statement were wrong. Nightmare. 

Matt G. 

on Birdeye

3 years ago

Thx. Thx thx 

Stephen W. 

on Birdeye

3 years ago

Edward was very easy to work with. I highly recommend him. The title company was the worst ever. Longest time span we’ve ever had for a closing because of the title company. Other than the delays for the closing it was great. They ask for info from us and we gave. Edward or his assistant called weekly to keep us updated. 

Lance R. 

on Birdeye

3 years ago

My refinance experience was exactly as I had hoped, friendly, clear, and well guided. 

Darrah R. 

on Birdeye

3 years ago

Had a great experience. Very easy to work with and knowledgeable. 

Korey N. 

on Birdeye

3 years ago

The open communication and clarity made a huge difference 

Kyle H. 

on Birdeye

3 years ago

Deon was terrible at his job. Multiple times the closing was pushed back because he continuously improperly submitted documents. He was difficult to work with and would not complete any tasks that was needed. I have a few loans with penny Mac and hope to continue to do business with penny Mac but please never again with Deon! 

Michael M. 

on Birdeye

3 years ago

Very professional and clear with communication. Our refi process went fantastic and we were very pleased.