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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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Annette T.'s profile image
Annette T. 
on Birdeye

2 years ago

thank you for making our experience easier 

Gerard G.'s profile image
Gerard G. 
on Birdeye

2 years ago

At the finish and closing there were a few mistakes that were made and it's taking too much of my time to try and correct. The mistakes were not complicated ones, the mistakes were just a matter of negligence. 

Jeff G.'s profile image
Jeff G. 
on Birdeye

2 years ago

simple process, good communication 

Alfredo L.'s profile image
Alfredo L. 
on Birdeye

2 years ago

Service was exceptional and we closed in at timely and stress free manner 

Debra S.'s profile image
Debra S. 
on Birdeye

2 years ago

we were happy with our MAC Team 

Tracy o.'s profile image
Tracy o. 
on Birdeye

2 years ago

Listen to recording snd will understand 

Erick H.'s profile image
Erick H. 
on Birdeye

2 years ago

Great process! Very happy!! 

Victor Jasso I.'s profile image
Victor Jasso I. 
on Birdeye

2 years ago

There were several issues with the communication we received from Mr. Ahmed. First, we were told we would need to bring funds to closing. I knew that was incorrect based on earlier conversations when we were getting approved for the loan. When questioned, Mr. Ahmed said things had just changed without a clear answer. When I called back and spoke to someone else, I was reassured that I had been correct, and we would be receiving funds at closing rather than owing. Second, she Mr. Ahmed called to go over final information, he ... read more

Glenn R.'s profile image
Glenn R. 
on Birdeye

2 years ago

I held my 1st loan with PennyMac and paid it off last year. You offered a better rate so we attempted it again. Each time I received a phone call from PennyMac I was told it was recorded. Please listen from start to finish my experiences with Jonathan Franco and then Belinda Dunnavant and go through the emails. Ms. Dunnavant should not be allowed to serve fast food much less handle loans for PennyMac. She is an absolute disaster and the reason we were delayed in closing. When I expressed my frustrations with her "help", she ... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.