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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The documents requested were not provided to the closer and/or title company. This significantly decreased our cash from the cash out refi. I've spent hours in the phone trying to rectify this to no avail.
Correct information and more clear explanations
Clearer communication of what documentation was expected from me.
Everything went off without a hitch and even closed sooner than expected.
We thoroughly enjoyed working with Kelvey! He kept on top of everything! He was always so kind, courteous, and personable and available to answer all questions at anytime - very rare! He also kept all his promises to call or provide information - also very rare! He went over everything so we knew exactly what was happening and what we were committing ourselves to. I would highly recommend PennyMac solely based on our experience with Kelvey!! He deserves a huge raise!!!
It went so smooth.
Devin and Sarah were very patient and got us through the process quickly!
On several occasions we reached out to make sure that all needed documents were accounted for and in the format necessary, only to recieve an email 24-48 hours later stating that our documents were not to standard and that immediate actions were to be taken otherwise the refinancing process would terminate. In addition, I had to explain my employment situation several times to several people. Each time I was told that my information was updated, however it wouldnt be long before I was re-explaining the nature of my busines... read more
Better communication between your Team Members as to what was promised via Lender credits, payoffs, etc... It took 3 times to get the payoff correct
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.