PENNYMAC

Michael Thompson J. 

on Birdeye

3 years ago

The documents requested were not provided to the closer and/or title company. This significantly decreased our cash from the cash out refi. I've spent hours in the phone trying to rectify this to no avail. 

Lameese A. 

on Birdeye

3 years ago

Correct information and more clear explanations 

Dwane C. 

on Birdeye

3 years ago

Clearer communication of what documentation was expected from me. 

Irene H. 

on Birdeye

3 years ago

Everything went off without a hitch and even closed sooner than expected. 

Richard B. 

on Birdeye

3 years ago

We thoroughly enjoyed working with Kelvey! He kept on top of everything! He was always so kind, courteous, and personable and available to answer all questions at anytime - very rare! He also kept all his promises to call or provide information - also very rare! He went over everything so we knew exactly what was happening and what we were committing ourselves to. I would highly recommend PennyMac solely based on our experience with Kelvey!! He deserves a huge raise!!! 

Donna G. 

on Birdeye

3 years ago

It went so smooth. 

Donald Cady J. 

on Birdeye

3 years ago

Devin and Sarah were very patient and got us through the process quickly! 

Justin B. 

on Birdeye

3 years ago

On several occasions we reached out to make sure that all needed documents were accounted for and in the format necessary, only to recieve an email 24-48 hours later stating that our documents were not to standard and that immediate actions were to be taken otherwise the refinancing process would terminate. In addition, I had to explain my employment situation several times to several people. Each time I was told that my information was updated, however it wouldnt be long before I was re-explaining the nature of my busines... read more

David K. 

on Birdeye

3 years ago

Better communication between your Team Members as to what was promised via Lender credits, payoffs, etc... It took 3 times to get the payoff correct