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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The beginning of the process went smooth and my initial communication was top notch. As it came time for the closing to take place My husband took off multiple times from work early to only find out that the closing date had changed. The only way o found this out was calling in and speaking to someone and got basically oh my bad. Even after speaking with a supervisor this happened yet again with no notification from Rachel.
Tameka Wyatt was awesome. She deserves a raise. I appreciate how informed she kept us through the whole refinance process. Thank you for all your help and the top notch service you provided.
Decent experience.
The price to close was very reasonable and overall the process was easy. The only negative is sometimes the auto generated emails with document requests weren’t relevant and multiple times I called in after submitting documents and they had to be “confirmed and attached” or something so without my constant calling I feel like the process would have extended. The only negative was asking for my insurance verificano 48 Hours ore close...and I found out about it because I called in.
My loan officer, John Wilbanks, was extremely helpful. If it wasn’t for John I would have gone somewhere else. Everyone gave me different information even at closing. I wanted to give you a certified check but several people told me that the money needed to be wired. Someone from the escrow agency called me and informed me that my wired funds were never received. I checked my credit union, and the funds were wired on Monday. Finally, the escrow agency called and told me they found the funds.
The first person with whom I interacted, via e-mail and phone, was Sydney Barnes. She was FANTASTIC. After the first approval I was handed off to the PennyMac team and did not feel nearly as well supported. The last phone call before closing asked for verification of employment, which I thought I had already verified. It made me feel my ReFi was at risk. If I spoke to Ashley Tolliver (the initial name in this survey) it was only once.
They were busy, but got it done! Thanks!
Good job.
The process went smoothly once all information was clarified.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.