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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I had to call several times to get any kind of answers, I talked to 6-7 different people along the way who could not tell me much. I had to send my termite inspection 3 times. Poor communication the whole way.
Decent experience.
It was quick, efficient and Elizabeth’s assistance was valuable and helpful.
First time completing a transaction of this kind completely online. Thanks to Jacob, everything was simple and anytime I had a question there was no waiting or robots, just a real person who was eager to help. I have already recommended your service to others, but I'm sure with the type of service you provide you will enjoy continued success. Thanks again.
Worked with great people! Tigran Tsiligian and Sharon Sidhu were both very helpful and friendly!
PennyMac communicated everything well and effectively.
The price to close was very reasonable and overall the process was easy. The only negative is sometimes the auto generated emails with document requests weren’t relevant and multiple times I called in after submitting documents and they had to be “confirmed and attached” or something so without my constant calling I feel like the process would have extended. The only negative was asking for my insurance verificano 48 Hours ore close...and I found out about it because I called in.
We ended up having to close twice and another time sign more paperwork. Some how all this was lost and unless I had kept calling and emailing we would’ve never known the first closing didn’t go through. I’m not sure how a company loses closing documents.
The first person with whom I interacted, via e-mail and phone, was Sydney Barnes. She was FANTASTIC. After the first approval I was handed off to the PennyMac team and did not feel nearly as well supported. The last phone call before closing asked for verification of employment, which I thought I had already verified. It made me feel my ReFi was at risk. If I spoke to Ashley Tolliver (the initial name in this survey) it was only once.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.