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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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All good
The only thing that helped in this whole process was the help from Craig Wood, if it hadn't been for him I don't think this process would have happened. When I called Peter Harris all I got was he was so busy with another 100 loans. NOT MY Problem. Take care of business at hand. Gwendolyn was never available and when she did call she would talk down to me like I was putting her out. Think about this Current customer prior, excellent credit, many assets, 2 months to close. PennyMac you failed,
The service I received from the loan team was friendly, fast and I surprisingly easier than expected. Thank you
Poor communication and response time. No direct contact to anyone had to go through Mac team and email.. no consistency with information and timeline.. 2nd time refinancing with penny Mac and won’t be doing it again.
The price to close was very reasonable and overall the process was easy. The only negative is sometimes the auto generated emails with document requests weren’t relevant and multiple times I called in after submitting documents and they had to be “confirmed and attached” or something so without my constant calling I feel like the process would have extended. The only negative was asking for my insurance verificano 48 Hours ore close...and I found out about it because I called in.
We ended up having to close twice and another time sign more paperwork. Some how all this was lost and unless I had kept calling and emailing we would’ve never known the first closing didn’t go through. I’m not sure how a company loses closing documents.
My loan officer, John Wilbanks, was extremely helpful. If it wasn’t for John I would have gone somewhere else. Everyone gave me different information even at closing. I wanted to give you a certified check but several people told me that the money needed to be wired. Someone from the escrow agency called me and informed me that my wired funds were never received. I checked my credit union, and the funds were wired on Monday. Finally, the escrow agency called and told me they found the funds.
The first person with whom I interacted, via e-mail and phone, was Sydney Barnes. She was FANTASTIC. After the first approval I was handed off to the PennyMac team and did not feel nearly as well supported. The last phone call before closing asked for verification of employment, which I thought I had already verified. It made me feel my ReFi was at risk. If I spoke to Ashley Tolliver (the initial name in this survey) it was only once.
They were busy, but got it done! Thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.