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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It is difficult to communicate through "locked" messages and trying to get hold of the right person in Penny Mac isn't easy, especially in different time zones. It would be nice to have smoother communication.
From start to finish Penny MAC was a ease to work with. This was by far my best experience purchasing a home. Thank you Jesse and the Penny MAC team.
The closing costs ended up more than I expected given that a lot of lenders have 0 costs. This is my fault for not asking more questions!
1 - acknowledge and respond to emails; also, respond in a more timely manner. There were several instances where w sent requests and received 0 response. 2 - we requested more than 1x that my wife be the main point of contact, however, Chris received all notifications by cell phone. 3 - we answered the same VA question several times and received emails/calls that indicated our loan may be delayed if we didn't respond. We responded timely each time with 0 response.
There was very little communication. It was very hard for me to get any status except by constantly calling. Most of my emails requesting status were not responded to. One payoff statement had been loaded since April, yet I was told this document was outstanding. I had to call the title company and get a copy and send it in. Even after I did this, it was still not loaded and this request was left as outstanding. Even the title company was wondering why I was doing the calling and not you.
Poor communication and response time. No direct contact to anyone had to go through Mac team and email.. no consistency with information and timeline.. 2nd time refinancing with penny Mac and won’t be doing it again.
Being able to get back in touch with the same person
PennyMac communicated everything well and effectively.
I had a total of 4 different people working on this. It wasn’t until I reached Linda Harris did everything start to finish off. My loan was in limbo for that last half of closing. I understand the demand at that time and was not upset about the time frame. But was not happy to hear that the reason it was held up was due to a appraisal I had a waiver for from day 1. I’m sure everything would have been better it we weren’t in the covid setting and would have been smoother.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.