PENNYMAC

Christopher L. 

on Birdeye

6 years ago

1 - acknowledge and respond to emails; also, respond in a more timely manner. There were several instances where w sent requests and received 0 response. 2 - we requested more than 1x that my wife be the main point of contact, however, Chris received all notifications by cell phone. 3 - we answered the same VA question several times and received emails/calls that indicated our loan may be delayed if we didn't respond. We responded timely each time with 0 response. 

HARISH G. 

on Birdeye

6 years ago

There was very little communication. It was very hard for me to get any status except by constantly calling. Most of my emails requesting status were not responded to. One payoff statement had been loaded since April, yet I was told this document was outstanding. I had to call the title company and get a copy and send it in. Even after I did this, it was still not loaded and this request was left as outstanding. Even the title company was wondering why I was doing the calling and not you. 

BROCK W. 

on Birdeye

6 years ago

A few repeat emails. Contacted when I asked not to be contacted. Phone calls when I asked for emails instead. Problems with title. 

Ryan D. 

on Birdeye

6 years ago

I had a total of 4 different people working on this. It wasn’t until I reached Linda Harris did everything start to finish off. My loan was in limbo for that last half of closing. I understand the demand at that time and was not upset about the time frame. But was not happy to hear that the reason it was held up was due to a appraisal I had a waiver for from day 1. I’m sure everything would have been better it we weren’t in the covid setting and would have been smoother. 

MARK L. 

on Birdeye

6 years ago

Good job. 

AMANDA K. 

on Birdeye

6 years ago

I was disappointed in the length of time that it took to process my loan..I started the refinance back in march, and didn't close until June. I had to keep following up vs. them reaching out to reassure me things were still being worked on and progressing, just taking a long time. Then when closing came, the closing documents had my last name spelled wrong on some pages, and had me listed as married, which I am not. We had to postpone the closing after all of that waiting. 

Sabrina J. 

on Birdeye

6 years ago

Awesome 

GIZELLE L. 

on Birdeye

6 years ago

Communication was excellent from application to closing. Thank You PennyMac!! 

Lora G. 

on Birdeye

6 years ago

Ashley was very pleasant to work with and was very quick to return phone calls. I appreciate all of her work during our refinance. I also wanted to mention Michael Tarzian. He is the gentleman who worked with us from the beginning to gather our information, talk us through the process, and helped us determine the best option for our situation. Ashley and Michael both called us after our closing date to ensure that everything went smoothly. Our signing agent was very nice and respectful as well.