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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It is difficult to communicate through "locked" messages and trying to get hold of the right person in Penny Mac isn't easy, especially in different time zones. It would be nice to have smoother communication.
HORRIBLE communication the entire loan process. We understand you can sell our loan at anytime. If we could, we would do the same. It was just awful working with Cammorah. Then we had the same experience working with Craig. He gave us his direct number and NEVER answered when we called. The only person who answered our questions immediately was Emerson. He was kind and considerate of our time and extremely professional. The rest of our experience was a total NIGHTMARE!!
The departments do not seem to communicate very well. Also not having a direct phone number to a dedicated associate. The MyMac Team box was frustrating when I needed a now response. Kristen turned my experience much more pleasurable.
Our original closing date for the loan did not happen. We never received a phone call from the notary and I reached out to the processor and did not hear back from him. I had to call PennyMac and reschedule a new closing date. I never heard an explanation for the missed closing date from the processor.?
Closed and funded sooner than expected. All my questions were answered in detail at time of application. Thank you
I received the loan in the time we had set.
From start to finish Penny MAC was a ease to work with. This was by far my best experience purchasing a home. Thank you Jesse and the Penny MAC team.
Went quickly
Don't use PennyMac
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.