PENNYMAC

DAVID Johnny J. 

on Birdeye

6 years ago

Easy process 

SANDRA D. 

on Birdeye

6 years ago

Be more prompt. Call and explain things to people. Keep people up on what’s going on. This was an OK experience not a good one. They lagged and didn’t inform me during the lag time of what was going on keeping me in limbo. I did not appreciate this. They also swore that they couldn’t lower my interest-rate anymore because it was a VA loan but the interest rate had dropped 0% and I would’ve like that looked into. For interactions! 

Andrew P. 

on Birdeye

6 years ago

Had too many people from PennyMac involved. Believe I got emails from at least 4 different people. Also took a long time to underwrite then was asked to close immediately or my lock might expire. 

ANDREW P. 

on Birdeye

6 years ago

N/A 

Amanda B. 

on Birdeye

6 years ago

Nothing to add. 

Kyle H. 

on Birdeye

6 years ago

Thank you! 

Ralph M. 

on Birdeye

6 years ago

She did a great job on our closing. I would have her back again. 

DANIELLE W. 

on Birdeye

6 years ago

Jordan was very patient and helpful during our phone conversation. Really appreciated PennyMac reaching out to us about a lower refinancing rate. Tyler worked really hard to get us the best rate. 

STEPHEN C. 

on Birdeye

6 years ago

I took off work for a scheduled notary. I was informed, 20 minutes AFTER the notary was supposed to show up, that a document was still missing. The document was provided, a notary was rescheduled, and the rest smoothly. Overall, it was a great experience, aside from that.