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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It was simple, straight-forward and very fast.
The beginning of the process went smooth and my initial communication was top notch. As it came time for the closing to take place My husband took off multiple times from work early to only find out that the closing date had changed. The only way o found this out was calling in and speaking to someone and got basically oh my bad. Even after speaking with a supervisor this happened yet again with no notification from Rachel.
Tameka Wyatt was awesome. She deserves a raise. I appreciate how informed she kept us through the whole refinance process. Thank you for all your help and the top notch service you provided.
Communications, communications. Not only could I not communicate with Ms. Howard, neither could PennyMac co-workers. She could never be located. She requested several documents that had all ready been sent, but documents that were not necessary. An employee, identified as "Lisa" finally e-mailed me and advised "not other documents were needed" It wasn't until closing that I was told this transaction was costing $6000.00+. My wife and I have a 800+ credit, we have a substantial history with you
Being able to get back in touch with the same person
It was quick, efficient and Elizabeth’s assistance was valuable and helpful.
First time completing a transaction of this kind completely online. Thanks to Jacob, everything was simple and anytime I had a question there was no waiting or robots, just a real person who was eager to help. I have already recommended your service to others, but I'm sure with the type of service you provide you will enjoy continued success. Thanks again.
I'm very satisfied how the agents explained me, all requirements and stages of the loan, the way the web site informs and shows the actual stage the loan process is at, (In real Time), the confirmation I received in my email after a phone call is a plus for me, sometimes you can forget something when you are on the phone, but when you receive an email after you spoke with an agent make your self secure in what you have to do to make the loan process very friendly and understandable.
Very quick and easy process. Love the online services - user friendly. Great Team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.