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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It was simple, straight-forward and very fast.
The beginning of the process went smooth and my initial communication was top notch. As it came time for the closing to take place My husband took off multiple times from work early to only find out that the closing date had changed. The only way o found this out was calling in and speaking to someone and got basically oh my bad. Even after speaking with a supervisor this happened yet again with no notification from Rachel.
Tameka Wyatt was awesome. She deserves a raise. I appreciate how informed she kept us through the whole refinance process. Thank you for all your help and the top notch service you provided.
Communications, communications. Not only could I not communicate with Ms. Howard, neither could PennyMac co-workers. She could never be located. She requested several documents that had all ready been sent, but documents that were not necessary. An employee, identified as "Lisa" finally e-mailed me and advised "not other documents were needed" It wasn't until closing that I was told this transaction was costing $6000.00+. My wife and I have a 800+ credit, we have a substantial history with you
Being able to get back in touch with the same person
Awesome
Ashley was very pleasant to work with and was very quick to return phone calls. I appreciate all of her work during our refinance. I also wanted to mention Michael Tarzian. He is the gentleman who worked with us from the beginning to gather our information, talk us through the process, and helped us determine the best option for our situation. Ashley and Michael both called us after our closing date to ensure that everything went smoothly. Our signing agent was very nice and respectful as well.
Blen Alemu is the only reason you got my business.
Very quick and easy process. Love the online services - user friendly. Great Team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.