PENNYMAC

Megan C. 

on Birdeye

5 years ago

We never once actually spoke with Alexis Goodman. We called and left messages, and replied to emails but never got a response from Alexis. The other PennyMac employees that we did speak to were extremely helpful, including Eric Aron, but we felt there was a delay and some miscommunication since we were trying to respond from correspondence initiated by Alexis. 

KATHY J. 

on Birdeye

5 years ago

It was a very smooth process. I typically would never have thought I could have done all of this over the phone and via email, but it was handled so professionally. The initial application process went through so so smoothly. 

Ryan R. 

on Birdeye

5 years ago

Very easy process! 

Christine M. 

on Birdeye

5 years ago

We had a good experience working with Gary, Sharon and the rest of the PennyMac team. We appreciated the speed and clarity afforded us during these serious times. 

MICHELE S. 

on Birdeye

5 years ago

Seamless, easy process with very accommodating loan professionals 

Thomas B. 

on Birdeye

5 years ago

Couldn't expect a better level of service. Outcome was everything I expected! 

James B. 

on Birdeye

5 years ago

I have no additional feedback. Thank you 

Brent C. 

on Birdeye

5 years ago

Better communication with what is happening during the loan process. We felt in the dark. We were scheduled to close 3 different times, each time the closing was cancelled at the last minute. We would have to call/email to try and get answers and would not hear back from anyone for a few days. We finally closed the 4th time but was never fully explained to us why the closing was cancelled so many times. It was a frustrating process and we are happy to have finally closed. 

SHAWN D. 

on Birdeye

5 years ago

none