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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinancing with Penny Mac was a very easy process. These guys take care of everything and explain everything you need to know in great detail.
Due to Covid 19, I feel that the process took longer
While Patrick Kirk was excellent in conveying expectations and answering questions when I was able to speak to him directly, I probably spoke with around 10 different reps. Some were great, while others seemed put-out to have to talk to me. We had an issue that took way too long to resolve with underwriting regarding a document request for a road maintenance agreement, that did not exist. It took 3.5 weeks, & many reps not knowing why this was being requested, to finally get this fixed.
Everyone at PennyMac, Kristen, Letisia, Corey, and all the rest, made a complex, multi layered process understandable and attainable by working with me and each other to be able to close ahead of schedule even during an historically difficult time to do business. Thank you for treating me as a partner and friend during the process of finding and financing my new home.
I asked questions that were never answered. They had the city wrong. I told them about it but was wrong on some documents. Had to draw a line thru and initial ever time. Can't wait until Penny Mac sells the loan. At closing same errors.
My loan was processed in a timely manner. Thanks Penneymac.
Kristen and Bailey were great. They answered every question we had and made sure we knew what to expect next.
Thank you penny Mac for the outstanding work for our loan
Slow closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.