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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Refinancing with Penny Mac was a very easy process. These guys take care of everything and explain everything you need to know in great detail.
Fast and easy process
Our contact with Blen was fantastic. She is the ONLY one who communicated with us regularly. Everyone else was worthless. Please don't take the the just OK as a reflection of Blen. We would follow her to any company where she worked if it wasn't Penny Mac. The "managers" were absolutely worthless, Jeff Michener in particular. Vowing to return calls and NEVER did. A previous company we did business with was our worst but now they look fantastic compared to Penny Mac. Blen was a jewel!
Everyone at PennyMac, Kristen, Letisia, Corey, and all the rest, made a complex, multi layered process understandable and attainable by working with me and each other to be able to close ahead of schedule even during an historically difficult time to do business. Thank you for treating me as a partner and friend during the process of finding and financing my new home.
My upfront experience working with Josh was great. Aida however, was course, impatient and very unpleasant to deal with.
I was happy to have your expedience and to be able to delay my next payment for 2 months. That is amazing. I can't stress enough how nice it was to take a 2 month break from my mortgage and pay off some debt. I think every customer would love that greatly. I think you should strive to do that more when you refinance people.
Questions were always answered in a friendly and professional manner. We closed escrow on the exact date quoted to me at the beginning of the process. Very satisfied with this experience.
Paperwork was sent to my title company at the very last second meaning the notary didn’t get the paperwork on time for our closing. I couldn’t speak with the people who were actually emailing me for documents and false liens were reported on my information. I didn’t have a great experience.
Lack of communication Did not meet deadline Emails and calls not responded properly and in a timely manner All details not communicated properly Our loan officer did not answer our questions in a timely manner Our monthly mortgage payment that was supposed to be skipped was not skipped and we were charged for the month of June.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.