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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Removing Rob Gillespie from my account. Chris Porter was amazing, and saved my business, but Rob's in ability to communicate effectively was the reason that this loan took 6 months to processs
Easy refi experience!
I referred my daughter to have her mortgage refinanced due to the professionalism of their work.
The LO who started the paperwork must have left the company and I NEVER heard from another person. I had to keep calling different customer service people (all who were pleasant) but fell thru every time. We chose Penny Mac because you had our last mortgage, we thought it would have been easier to keep it inside same company. I would not recommend you at all because there was zero follow up when the first guy left. I’m quite upset that we paid all that money to fall thru the cracks
Penny Mac was smooth and easy
Responding to emails and phone messages would be a good start. Two phone messages and one email went completely unanswered. It was very frustrating to have questions and not be able to get an answer. In the end, everything was fine, but when you’re dealing with hundreds of thousands of dollars you would prefer a little bit better customer service.
Fast and easy process
Our contact with Blen was fantastic. She is the ONLY one who communicated with us regularly. Everyone else was worthless. Please don't take the the just OK as a reflection of Blen. We would follow her to any company where she worked if it wasn't Penny Mac. The "managers" were absolutely worthless, Jeff Michener in particular. Vowing to return calls and NEVER did. A previous company we did business with was our worst but now they look fantastic compared to Penny Mac. Blen was a jewel!
Communication with the underwriter is needed between the applicant and underwriter. I was asked for documentation that I could not provide. If the underwriter and myself would have been able to talk we could have closed on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.