PENNYMAC

Dorothy T. 

on Birdeye

6 years ago

I referred my daughter to have her mortgage refinanced due to the professionalism of their work. 

MICHELE S. 

on Birdeye

6 years ago

Seamless, easy process with very accommodating loan professionals 

Thomas B. 

on Birdeye

6 years ago

Couldn't expect a better level of service. Outcome was everything I expected! 

Brent C. 

on Birdeye

6 years ago

Better communication with what is happening during the loan process. We felt in the dark. We were scheduled to close 3 different times, each time the closing was cancelled at the last minute. We would have to call/email to try and get answers and would not hear back from anyone for a few days. We finally closed the 4th time but was never fully explained to us why the closing was cancelled so many times. It was a frustrating process and we are happy to have finally closed. 

STEVEN M. 

on Birdeye

6 years ago

Refinancing with Penny Mac was a very easy process. These guys take care of everything and explain everything you need to know in great detail. 

KENNETH F. 

on Birdeye

6 years ago

Due to Covid 19, I feel that the process took longer 

Joel T. 

on Birdeye

6 years ago

While Patrick Kirk was excellent in conveying expectations and answering questions when I was able to speak to him directly, I probably spoke with around 10 different reps. Some were great, while others seemed put-out to have to talk to me. We had an issue that took way too long to resolve with underwriting regarding a document request for a road maintenance agreement, that did not exist. It took 3.5 weeks, & many reps not knowing why this was being requested, to finally get this fixed. 

Nicholas K. 

on Birdeye

6 years ago

Fast and easy process 

Joshua P. 

on Birdeye

6 years ago

Communication with the underwriter is needed between the applicant and underwriter. I was asked for documentation that I could not provide. If the underwriter and myself would have been able to talk we could have closed on time.