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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The agents were very quick to respond to questions and concerns. They constantly kept me up to date on the progress of my loan application. When I did have questions they gave me upfront and intelligent answers. If they couldn’t answer a question, another member contacted me and addressed my concerns and questions 👍👍
Questions were always answered in a friendly and professional manner. We closed escrow on the exact date quoted to me at the beginning of the process. Very satisfied with this experience.
Very easy and smooth process
From start to finish the process was simple and easy! Required documents were asked for very timely and during all the chaos going on my loan went through without a hitch.
Due to current situation our initial closing appointment was canceled at the last minute. We were advised that it was going to be very minimal documentation that need to be signed. It turned out to be like a full closing unlike a refinance. We would have set up a signing station in our garage because it was almost an hour of signing documents.
Thank you for everything. Very helpful!
Please be more selective when hiring and training the processors who serve as a bridge between customers and the underwriters team. The one assigned to me made a number of unacceptable mistakes along the process. I should have asked for a replacement right after I suspected the incompetence.
Taylor Harris did a great job and probably set a high expectation for what the process would be like. There were days/weeks I was calling in 3 to 4 times per day because of the amount of issues. I had to resolve a forbearance confusion which happened at least 5 different times throughout the loan process, there was little follow up from my loan processing specialist and my closing was rescheduled 3 different times with very poor communication. Not a great experience at all.
Besides some technical issues with document request website, all processes were well communicated and closed ahead of schedule.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,784 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.