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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Fast and easy
PennyMac fought to keep me as a customer and did.
I was disappointed that my funding was shorted at closing which caused closing to be delayed over the weekend. Questions weren’t answered right away.
Elizabeth was GREAT!!!! She stayed on top of things. Her explaining of things were very good and she made sure I understood them. The contact was also good. Thank you Elizabeth, God Bless & Stay Safe. Ann
Performed exceptionally well handling our account
Our loan officer Jay was amazing and very helpful to start the process. However the next person we dealt with Aida did not communicate clearly with us. Most communication was very vague and would be at the end of a work day at the end of a week rushing to get documents and wondering why said documents were not provided, when no previous requests had been made. Or asking for duplicates of documents. When asking multiple times to change our communication as this was very inconvenient it was not.
We refinanced through PennyMac. Due to Covid it did take a little longer than expected. We had no issues with the overall process. We will be selling in a few years and would not hesitate to do a home purchase though PennyMac Loan Service Again. We would recommend PennyMac to others who are in the process of purchasing a home!
Samuel grand and Jacob Rogers are very professional but but some others are not . Overall are rate 7+
Long arduous process. I asked for a different closing agent multiple times in the process. I haven't spoken to my closing agent in over 2 weeks and have been piecing information from random agents I'm calling into. I requested calls for confirmation on various aspects and COULD NOT convince my agent to do his job. My tax documents at a point I was told I didn't need, then 2 weeks before the second closing date that my documents were wrong because I didn't have this document.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.