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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Cammorah was clear and concise in her communication's with us all the way through the entire process. She was a pleasure to work with and kept us informed weekly, until we got with in a week of closing and then it was almost a daily update! There were a few little snags, however the entire issue was outside of the scope of her control and we knew this. All issues were resolved quickly and we closed and moved into our "Forever Home" on the 22nd of May 2020. John & Liz Hallahan
I had a great experience working with Tameka. She responded quickly to my inquiries and kept me informed from beginning to end!
Ensure that the closing documents are accurate the first time. When closing documents are signed twice because the loan amount was wrong is not a good way of doing business. The underwriters should double check and have a supervisor check this PRIOR to the customer signing. Wait times for talking to someone about a loan have been horrible during this process also. I understand about the rates being low but if your company needs more employees please hire them to get through this.
There were no hassles! Great communications! It was quick and was exactly what we were looking for, for our refinance!! Thanks again!!
Had other company offer a lower closing costs and interest rates, but I had all ready committed to PennyMac.
Communication was near non-existent. I understand with quarantine orders/working remotely that it would take longer than normal, but I received very little communication regarding the process. I requested a copy of my appraisal 4 times, and as of this review, still have not received ANY response from MyMacTeam regarding my request. Our initial signing appointment had to be rescheduled; no one sent the documents to the notary. Loan Officer Merrill Von Bargen was a delight to work with.
I was misled on day 1, and waited a day until I had info they requested, instead of signing immediately. That cost me an add'l $2,000. It went down from there. At the end, they included a 2nd loan for $2,900 that I never requested and didn't want. Then they told me I was getting $2,000 back at closing, which I didn't request or want. What a disaster, and what I mistake I made choosing PennyMac.
We were asked for the same document atleast 5 different times . Our signing was cancelled twice, I never heard from penny mac that the signing was cancelled and actually called the Notary and was informed by them that the signing was cancelled. After second cancelled signing I contacted someone that finally got me answers and basically I was informed that penny mac just dropped the ball, I never heard anything from Maranda.
Every thing went very well and all was very smooth. Thank You
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.