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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Jason staples made my refinance process a breeze. He was very detailed when explaining the whole process and paperwork. If I didn’t understand something he would explain it so I could understand it. I will definitely refer anyone to Mr. Staples/ pennymac because I know they would be taking care of. Thank you again for the awesome experience!!
Everything went great with our closing and the team was very helpful.
Overall great experience
Everything was explained clearly and accurately. It was a hassle free process and everybody that I worked with was very professional and enjoyable.
Everyone was Knowledgeable. Any questions were answered with clarity. But most of all everyone was friendly making sure we were happy! Thank everyone for us!
Long arduous process. I asked for a different closing agent multiple times in the process. I haven't spoken to my closing agent in over 2 weeks and have been piecing information from random agents I'm calling into. I requested calls for confirmation on various aspects and COULD NOT convince my agent to do his job. My tax documents at a point I was told I didn't need, then 2 weeks before the second closing date that my documents were wrong because I didn't have this document.
Great company and people to work with. I would highly recommend them. I was even able to close a month early.
We started with a different company that was dragging their feet. Once we moved to you, it was fast and simple. Thanks a bunch.
Multiple requests for documents by different people and uploaded to two different loan management systems made the process insanely frustrating. We had very little insight into where we were in the process at all times and when we would close (1 month later than plan) The interaction with Mariely was some of the worst customer service we have ever experienced. No apology for her poor service, no acknowledgement of our concerns, just a bunch of excuses and defensive remarks. Araceli was awesome!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.