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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was explained clearly and accurately. It was a hassle free process and everybody that I worked with was very professional and enjoyable.
Jesse and team members were transparent and answered all questions thoroughly, giving us options to choose from and lots of flexibility for planning out strategy. Overall, PennyMac was extremely courteous and professional at every turn of my VA Loan process. Thanks!
Great customer service. Very knowledgeable about the process.
Everyone was Knowledgeable. Any questions were answered with clarity. But most of all everyone was friendly making sure we were happy! Thank everyone for us!
Long arduous process. I asked for a different closing agent multiple times in the process. I haven't spoken to my closing agent in over 2 weeks and have been piecing information from random agents I'm calling into. I requested calls for confirmation on various aspects and COULD NOT convince my agent to do his job. My tax documents at a point I was told I didn't need, then 2 weeks before the second closing date that my documents were wrong because I didn't have this document.
Great company and people to work with. I would highly recommend them. I was even able to close a month early.
We started with a different company that was dragging their feet. Once we moved to you, it was fast and simple. Thanks a bunch.
Multiple requests for documents by different people and uploaded to two different loan management systems made the process insanely frustrating. We had very little insight into where we were in the process at all times and when we would close (1 month later than plan) The interaction with Mariely was some of the worst customer service we have ever experienced. No apology for her poor service, no acknowledgement of our concerns, just a bunch of excuses and defensive remarks. Araceli was awesome!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.