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2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Jason did and excellent job in assisting me through the closing. He made the process very easy Great Rate, Great People, and Great Service. Ron Sumrall
This is my first time processing a re-fi and from start to finish I found the PM Team very helpful and prompt. I appreciated their professionalism and consider the process first rate.
I felt the information regarding locking in a rate and time frame of closing was presented clearly. I was given every opportunity to answer questions. Overall this was a very easy process.
Closing took took long. The virus was not the reason. Poor communication. Don't care attitude. Was suppose to get 234.00 dollars back. Just very poor professional team. Never again.
Thanks.
Absolutely no response to any questions. All communications were one way. Inquiry sent to me by email, I reply with a question, no response. I follow up, no response. The only time I got a call was a couple days before closing. I also sent an important question to the originating loan officer and receive no response from him either. I am aware the coronavirus has made business difficult, but if you can afford to send an email, you can afford to answer one.
Very easy to work with your Team.
The overall process was easy to follow and pennymac was very active in their communication.
Thank you.
PENNYMAC has a 4.4 star rating with 6,782 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.