PENNYMAC

Margaret H. 

on Birdeye

6 years ago

Long hold times on the phone. No way to reach my loan processor directly. Incorrect information provided. After various phone calls/emails from Gwendolyn Wheaton to upload specific docs which had already been uploaded, I learned the documentation was uploaded to the incorrect area (there were so many areas, and no clear direction on where to upload). After several emails to confirm my closing location, Gwen still provided the incorrect address/state to the remote notary. 

Evelyn C. 

on Birdeye

6 years ago

Thank you for your KINDNESS and your PROFESSIONALISM. 

DANIEL R. 

on Birdeye

6 years ago

Pretty seamless, even with the phonebook size paperwork. 

LUIS G. 

on Birdeye

6 years ago

Thanks again! 

Deborah F. 

on Birdeye

6 years ago

Great experience and smooth transactions and everyone was very helpful. 

Don H. 

on Birdeye

6 years ago

Coved 19 restrictions seemed to hamper the loan process. 

Tory J. 

on Birdeye

6 years ago

Communication was not often or clear. I had to keep calling in to see what the status of my loan was and every time I called I was told something different. I also kept getting emails that didn't make sense. The only reason we actually closed was because I called again and was told I was missing a document that no one ever asked me for in an almost 2 month span. 

Robert T. 

on Birdeye

6 years ago

Jason and the PennyMac loan department were awesome thru the entire process, even when my wife's name was spelled wrong on the closing docs they got it fixed right away, Thanks, Bobby Thomas 

RANDY L. 

on Birdeye

6 years ago

I think with the corona virus it may have been difficult at times but could of been better timely communication.