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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nearly all the representatives of pennymac were respectful and helpful, only 1 bad online experiences with a representative that I never had to communicate with before,just a little sharp and rude with one of his email response. Other that I had a great experience with my refinance of my home. Thank you MAC team .
It was a smooth process from the very first call until The end. Everyone was extremely knowledgeable with explaining every step up until the closing.
Kali Thompson and Phil Sandstrom we’re clear and to the point always making us feeling comfortable. I felt I could call anytime and get our questions answered. Kali and Phil are the best and awesome customer service
Na
Fantastic customer service!
Horrible response time with communication. Could not answer questions and clearly explain
We originally worked with Laurie Baker and once we had the loan started it went to Jordan,Raj and Antonia. I would get emails saying I needed to do or review something randomly from each of them. Sometimes they seemed like they were referencing the same thing. I had Laurie’s contact information and was able to contact her a few times but no contact information for the other 3. I thought the process was confusing but overall ended with a good refinance that met my needs.
THE ONLY ISSUE I HAD WAS WHEN I WAS ASKED IF I WANTED TO RECEIVE THE ESCROW BALANCE OF THE OLD LOAN SENT TO ME, OR TO ROLL IT OVER TO THE NEW LOAN. IF I HAD BEEN TOLD HOW MUCH IT WOULD BE, I WOULD HAVE ELECTED TO TAKE IT BACK INSTEAD OF ROLLING IT OVER. WHEN I FINALLY SAW HOW MUCH I WOULD HAVE RECEIVED, THE CLOSING WAS COMPLETE. I CALLED AND ASKED FOR THE ESCROW TO BE RETURNED, I WAS INFORMED THAT IT WAS TOO LATE. THE LAW SAYS I AM ENTITLED TO THAT MONEY, AND I AM NOT HAPPY WITH THE OUTCOME!
I think with the corona virus it may have been difficult at times but could of been better timely communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.