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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I really appreciated the “weekly” call to update me, especially during this Covid-19 shelter in place when no Appraisers were coming to homes.
My closing date was pushed back because of a mistake.. someone on your end was saying I had a hole in one of the bedrooms ceilings that’s needed to be fixed.. the home is only a few years old as it was built in 2016.. turned out whoever it was on your end was looking at the wrong paperwork..
Nearly all the representatives of pennymac were respectful and helpful, only 1 bad online experiences with a representative that I never had to communicate with before,just a little sharp and rude with one of his email response. Other that I had a great experience with my refinance of my home. Thank you MAC team .
It was a smooth process from the very first call until The end. Everyone was extremely knowledgeable with explaining every step up until the closing.
Kali Thompson and Phil Sandstrom we’re clear and to the point always making us feeling comfortable. I felt I could call anytime and get our questions answered. Kali and Phil are the best and awesome customer service
Horrible response time with communication. Could not answer questions and clearly explain
We originally worked with Laurie Baker and once we had the loan started it went to Jordan,Raj and Antonia. I would get emails saying I needed to do or review something randomly from each of them. Sometimes they seemed like they were referencing the same thing. I had Laurie’s contact information and was able to contact her a few times but no contact information for the other 3. I thought the process was confusing but overall ended with a good refinance that met my needs.
Every time I called I was given different numbers for closing. NO ONE except for the last person I spoke to (I had to request a manger who finally helped me). This was an absolute terrible and painful experience with your company. I want a manager or higher level to call me at 617-293-3562 . You should be ashamed of yourselves for this terrible service.
I think with the corona virus it may have been difficult at times but could of been better timely communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.