PENNYMAC

AMED M. 

on Birdeye

5 years ago

Everything wa made via online 

JOHN H. 

on Birdeye

5 years ago

Very professional under difficult conditions Coronavirus was in full affect and the staff at Penny Mac muscled through for me 

CASSANDRA H. 

on Birdeye

5 years ago

Mr. Charles Matlock was AWESOME; very knowledgeable of the loan process & reliable when responding to questions & concerns I had regarding my loan. 

CHELSEA W. 

on Birdeye

5 years ago

Every time I responded to the emails as instructed, I never got the answers I was looking for. Every time I called and asked for my loan officers, I never got to actually speak with them except ONCE when I was transferred to my initial contact person. Then he told me Jacob would be contacting me that day or within 24hrs, not only did that not happen, but about a week later I got an email that we were canceling our refinance-which was not the case. 

MARCUS M. 

on Birdeye

5 years ago

Quick. They did everything for me. 

KRISTOPHER T. 

on Birdeye

5 years ago

Mariely was fantastic!! I could not have asked for anything else. Thank you. 

CHRISTOPHER D. 

on Birdeye

5 years ago

na 

RICHARD M. 

on Birdeye

5 years ago

I had two issues with the proces. It went slower than expected but I suspect that was due to the national health crisis and wan't really a problem. The second issue was the format of the request for documentation. It wasn't clear what I had already completed and you received, and what were new requests. I would have expected that once received those requests wouldn't show up on folllowing emails or at least clearly indicate that no action is required. Overall it was an easy expereince. 

ROBERT D. 

on Birdeye

5 years ago

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