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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything wa made via online
Very professional under difficult conditions Coronavirus was in full affect and the staff at Penny Mac muscled through for me
Mr. Charles Matlock was AWESOME; very knowledgeable of the loan process & reliable when responding to questions & concerns I had regarding my loan.
Every time I responded to the emails as instructed, I never got the answers I was looking for. Every time I called and asked for my loan officers, I never got to actually speak with them except ONCE when I was transferred to my initial contact person. Then he told me Jacob would be contacting me that day or within 24hrs, not only did that not happen, but about a week later I got an email that we were canceling our refinance-which was not the case.
Quick. They did everything for me.
Mariely was fantastic!! I could not have asked for anything else. Thank you.
na
I had two issues with the proces. It went slower than expected but I suspect that was due to the national health crisis and wan't really a problem. The second issue was the format of the request for documentation. It wasn't clear what I had already completed and you received, and what were new requests. I would have expected that once received those requests wouldn't show up on folllowing emails or at least clearly indicate that no action is required. Overall it was an easy expereince.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.