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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Refinancing could not have been easier. I had heard nightmares from other people, but my entire process was smooth as silk. And I got an amazing rate!
The loan processor tried to do her best to assist me. However, the entire system that PennyMac provided was so unpleasant. The response time was too slow. My loan officer resigned without any notice. I and my agent had to figure out who my next loan officer was for several days. Even the final closing disclosure did not include county tax and some other numbers, which means that PennyMac did not communicate with the title company.
We appreciate the help we received from Blen, Gavin, and everyone else at Penny Mac. Everyone was very polite and courteous. Thank you
Great costumer service.
I would highly recommend penny Mac the whole process was very quick and easy
Better and more clear commutation, better following, return my calls and emails in a timely manner. Mrs. Wheaton’s emails were snarky, demeaning and somewhat rude. On multiple occasions I had questions and I had to call other people to get my questions answered. I will say my loan officer Wesley Black was awesome and he responded to mye within minutes or hours. I told Mr. Black my frustrations and lack of communication from Mrs. Wheaton. Mr. Black got his supervisor involved and she was great.
Fast service
They worked with us during the stay at home order. We had a front porch closing, and all went as well as it could have considering the circumstances. Good work!
Sure. I didn't like the fact that my closing costs went from "free" to $5,000 or so. Point is I feel like a bait and switch was pulled on us and as an existing and on time with payments loyal customer You could have at least gave us a new customer credit. Yes, we did ask for it to no avail. We were so far in the loan process and with these times and more looming we decided to go ahead with the loan rather than starting over with the local credit union. We even sent the credit unions advertised
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.