PENNYMAC

Melissa S. 

on Birdeye

5 years ago

I had a great experience! 

STEVEN H. 

on Birdeye

5 years ago

Blen was a consummate professional especially in these Covid times! I recommend she be promoted to management or become Head of Corporate Training. 

MICHAEL Y. 

on Birdeye

5 years ago

The communication was great throughout the process. The call back reaponse time was fast. Very good experience all the way through closing. Glad we chose Penny Mac. 

james o. 

on Birdeye

5 years ago

PennyMac made the refinance very easy and would recommend PennyMac for all service needs. 

JAMES M. 

on Birdeye

5 years ago

I would highly recommend penny Mac the whole process was very quick and easy 

PHILIP F. 

on Birdeye

5 years ago

Fast, easy, seemless process. 

CHARLES A. 

on Birdeye

5 years ago

Agent was very enjoyable to speak to & seemed to understand my concerns without having to explain more than once. 

BRYNN H. 

on Birdeye

5 years ago

I was given wrong information multiple times by the load officer and I had to point it out. I was told I would skip 2 months of payments if I closed before the end of March. When the total company showed up they expected a check for $800 which was not communicated to me, so I wasn't prepared and had to reschedule. I then called trying to speak with Jordan and was unable to get a hold of him, I also sent emails which he never replied to. Not very professional 

BRETT D. 

on Birdeye

5 years ago

Better and more clear commutation, better following, return my calls and emails in a timely manner. Mrs. Wheaton’s emails were snarky, demeaning and somewhat rude. On multiple occasions I had questions and I had to call other people to get my questions answered. I will say my loan officer Wesley Black was awesome and he responded to mye within minutes or hours. I told Mr. Black my frustrations and lack of communication from Mrs. Wheaton. Mr. Black got his supervisor involved and she was great.