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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I had a great experience!
Blen was a consummate professional especially in these Covid times! I recommend she be promoted to management or become Head of Corporate Training.
Everyone was very nice and explained everything to me. Actually closed a lot sooner than I had expected.
The communication was great throughout the process. The call back reaponse time was fast. Very good experience all the way through closing. Glad we chose Penny Mac.
Everyone was very professional from start to finish. Answered my questions quickly and clearly. The only glitch was the error on the closing amount due at signing but it was resolved with no delays.
From the very first call everything was amazing and smooth, they were very knowledgeable understanding and caring, I could not have asked for a better team to work with during this process. Thank you all so much and keep up the good work.
Phone number of originator agent missing one digit - communications impossible. Documents would show up and I would leave voice or email and not receive answers for days. Communication was very polite, but case worker seemed over worked and it was difficult to resolve situations that came up. I believe this is an systemic problem, not a problem with case worker assigned to me. She was very polite and helpful when I could make contact with her.
PennyMac made the refinance very easy and would recommend PennyMac for all service needs.
Rachael was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.