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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My issues are specifically with Aida Garcia communication style. When she talked to me she was often condescending and patronizing; she sounded annoyed to have to deal with a customer. I was following all her instructions and I still was treated like I wasn't doing it right. In one instance, she called me to let me know the final closing cost amount and I asked her to send me this information by mail; her reply was disdainful and unpleasant. I had to insist to get it by email.
Very fast and clear communication. It was a straightforward refi and closed very quickly!
Good, constant updates. Very detailed explanations when asked. Prompt replies.
The service was great towards the middle to end.
Better communication and follow up.
Great communication, lots of help when needed.
Tameka was great. She communicated well but did not receive communication from other departments and agencies. She was not notified of closing reschedules and notaries were not in contact with her about time frames, and cash to close.
Everyone involved with my loan communicated all requirements and details. Great job!!
Closing was very fast - documents were incorrect though.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.