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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My issues are specifically with Aida Garcia communication style. When she talked to me she was often condescending and patronizing; she sounded annoyed to have to deal with a customer. I was following all her instructions and I still was treated like I wasn't doing it right. In one instance, she called me to let me know the final closing cost amount and I asked her to send me this information by mail; her reply was disdainful and unpleasant. I had to insist to get it by email.
Very fast and clear communication. It was a straightforward refi and closed very quickly!
Maybe because my Refinance was done in house so to speak , my mortgage was with Penny Mac, this has by far been the quickest, easiest dealings I have ever experienced. Thank you!
I understand there was a high volume of applications, but i could never get ahold of my loan officer when i called, and several emails went unanswered
Just plain good customer service
The service was great towards the middle to end.
How quickly the process went.
I feel I was well informed and the refinance went through smoothly.
Outstanding service and great service all around!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.