PENNYMAC

CODY S. 

on Birdeye

5 years ago

Our Mac Team was great and very friendly. It was a very easy process. I liked that she kept calling to keep me updated on the process and see if I had an question. 

James C. 

on Birdeye

5 years ago

The information requested was always vague. I would reply to the emails without getting a reply. It was more difficult as I had to figure out why things were as they were! This is a very stressful thing to do, let alone vague information! I run my own business and I am a communicator. I would either want, or give, too much information than not enough! I don't know if this was singular, to the individual processing the loan, or if it is that way across the board? 

Michael S. 

on Birdeye

5 years ago

Overall good 

Jan H. 

on Birdeye

5 years ago

There were delays at EVERY step of the process. I initiated the process in January and still today (April 9) DO NOT HAVE MY Money. 3 week delay for appraisal, 2 week delay for notary and then no communication about closing. I finally called and got bad information from a woman that told me all is well and it should find tomorrow-wrong again. I had to call Ronald and he forwarded me another document I had to sign in order to close. Very frustrating process. Ronald Love was the only person I trust 

JASMIN W. 

on Birdeye

5 years ago

Blen made my experience great, give her a raise!! 

Jeffrey M. 

on Birdeye

5 years ago

Great experience. 

MARY S. 

on Birdeye

5 years ago

The process went pretty smoothly and I would recommend PennyMac. The only issue was the Quick Claim Deed was not clarified and now I have to hire an outside attorney to handle this for me. When beginning the process I was advised one thing and then at closing it was something different. This will be an additional cost on my part. 

Donald H. 

on Birdeye

5 years ago

Everything went so smooth on our loan. We were already with PennyMac and knew that you would take care of us well. THANK YOU! 

Jeffrey B. 

on Birdeye

5 years ago

Good job