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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Keith and everyone else was very helpful during the whole process.
Very pleased with them
I work at a financial institution that offers home mortgages through a third party processing company. Penny Mac's customer service and communication puts them to shame. I was well informed at all times about the status of my loan application. Jesse was a great communicator and answered all my questions and was great at meeting my expectations.
Dominic Sifarelli and Kristen Griffin were amazing to work with! They both went above and beyond to help me, answer my questions, and explain all the steps in the process. They were prompt in returning my phone calls, and were absolutely polite and respectful. I could not have asked for a better team to help me with my new home loan and the closure of my previous home loan.
I filed a complaint with senior management about the negative attitude, rudeness and terse unprofessional behavior with Mariely Delgado PennyMac Loan Services, LLC Please see emails.
The process was seemless. Thanks!!
Positive closing
The start of the process went smoothly when working with John. Kristen was great as well, however I couldn’t get a clear answer for the cash to close amount. At the time of closing, my attorney had to step in to have the process expedited and get the correct amount needed to close. I also requested previously for my husbands name be corrected and it was not done. The closing process could have gone smoothly if the closing team created urgency days prior to closing for a better experience
Good customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.