PENNYMAC

CYNTHIA G. 

on Birdeye

6 years ago

Very friendly and professional staff. Closed ahead of schedule. If I could give higher then 10 stars I would. HIGHLY recommend PennyMac!!!!!! 

Mikeal A. 

on Birdeye

6 years ago

Very simple process, Ms. Washington called me regularly, and it seemed each time I was about to call and find out about the progress, she called to update me before I needed to ask. Great experience. Thank you. 

Victor P. 

on Birdeye

6 years ago

Effective process from beginning to end. 

VERONICA GUZMAN A. 

on Birdeye

6 years ago

Thank you 

TEHA L. 

on Birdeye

6 years ago

I disliked that I was told that I would not have to bring cash to the closing table, but when I received the closing packet and addressed that issue -was given a call back saying it was resolved and go forward with the closing. The day of closing the issue had not been resolved and the same wrong documents were at the closing and when I called the agent while sitting at the closing- there was a completely different story than from when I was told things were well and go forward. 

NICHOLAS J. 

on Birdeye

6 years ago

Better communication. Whenever i had a question the loan officer was not available, and the person on the phone was unable to answer my questions. The information told to us initial was different than what happened at closing. 

Vickie K. 

on Birdeye

6 years ago

Communication, left message with staff member, I never heard back, I just received emails, after loan was processed, I was suppose to receive money back, the check was sent to the property address and not my mailing address. I was asked during closing meeting where I wanted the check mail too, I gave my mailing address. The renter has to mail the check to me now. 

Coffi Z. 

on Birdeye

6 years ago

It went as expected. The agent was wonderful throughout the process. 

RANDY H. 

on Birdeye

6 years ago

The team was courteous and kind. They answered all of my questions promptly. Almost too easy. Very nice people!