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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a pleasure doing business with all involved.
There was Miss quoted facts documents had to be done over the amount that was supposed to be given to me was wrong and the closing was passed the 15th from what I understand causing me an additional interest and late fees very bad on handling combat veterans loans. I will not use your loan company again. I will let my Veterans Organization know too.
It was very easy
The communication was very pleasant and supportive of your staff, my wife and I thank the PennyMac team for a great experience.
The ease of the process and explanation of the process
The Loan service team was very responsive and helpful.
This was the worst mortgage process I have ever gone through. Even this survey comes at a time where there are still unanswered questions about my closing, that I am waiting on written responses. Every touch-point I have had with your company has been bad - bordering on incompetent. I have no confidence that my mortgage has been re-processed correctly, and have serious concerns about the integrity and competence of your organization.
Make All your customers feel like they are valued. I should not have to threaten to cancel the re fi or demand to speak to the loan officer's manager in order to get information or calls returned. I made several calls and left several messages to no avail. I thought that by using the same mortgage company I've had the last 7 years things would be easier but that was not the case. Your company has some of the worst customer service I have ever experienced and that's unfortunate.
People were professional, knowledgeable and treated us well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,787 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.