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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I wasnt contacted to pick a closing time. I didnt receive closing disclosures until the day of closing. Legally supposed to have it before then. I never got to speak to the same person, when I did they didnt know the answers and when I asked to speak with supervisors they were always in a meeting and when I requested to have them call me when they get out of their meeting I never received a call back. I was told at application that we would close around middle of Jan. Was end of Feb.
David the loan officer sold me on the loan by offering a credit incentive because i was a repeat customer. I was on a budget & I accepted, against the advice of my realtor. Once we opened escrow, the process moved departments and the frustration began, lack of communication & unorganized. I also spend additional money I was not planning and needed to,in order to close escrow on time. Refis might be ok,($ incentive) but not for purchase loans.
Professional on every level.
The ease of this entire loan process was made very easy & super convenient!
I made a payment that I apparently didn't have to make and nobody communicated that to me. Also, no one called to check in with me around closing to to see if I wanted my escrow balance refunded to me prior to closing.
Quick, easy and all done via phone ! (Except closing?
Professionalism and sincerity from all of the staff!
Reps confidence and clear communication
PennyMac reached out to me and made offer equal to one I was researching. Ryan was good at helping me along, esp. with the online process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.