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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The process started out wonderfully is matched my previous experience with PennyMac. However, after the initial application, I had a difficult time getting accurate information as we prepared to close. I got multiple closing disclosures that were inaccurate, was told my calls would be returned and they never were, and the notary showed up with inaccurate closing statements. I have no problem with things needing to be updated, but it seemed like no one could be bothered to get on the same page
I've had home loans in the past and this was by far the smoothest! Everyone at PennyMac was helpful and my questions were answered in a timely manner. Thank you, PennyMac!
It was a quick and efficient process from start to finish. PennyMac makes everything convenient and virtual for the most part (closing is in person, obviously). Overall a stress-free process that required minimal effort from me.
The PennyMac could have communicated the progress status a little better. There was some confusion concerning a PennyMac email concerning e-signing where there was no reason for me to do anything. I was locked out of the portal attempting to e-sign. I sent an email and no one returned it. I had to call and speak with someone new to get an answer and unlock my account. The title company didn't get the documents to the Notary on time, so the settlement signing was a couple hours late. Not good.
Was the only company to offer the full amount of equity in the property after it has radically increased in the past few years.
Process was very easy
Eric helped us refinance our mortgage. He was friendly, very knowledgeable, and competent. The whole process was done swiftly and smoothly. Thank you Eric.
Everything went smoothly had no issues. My questions were answered quickly and I recommend Pennymac
Everyone I worked with was friendly and knowledgeable, it was an easy process!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.