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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process started out wonderfully is matched my previous experience with PennyMac. However, after the initial application, I had a difficult time getting accurate information as we prepared to close. I got multiple closing disclosures that were inaccurate, was told my calls would be returned and they never were, and the notary showed up with inaccurate closing statements. I have no problem with things needing to be updated, but it seemed like no one could be bothered to get on the same page
I've had home loans in the past and this was by far the smoothest! Everyone at PennyMac was helpful and my questions were answered in a timely manner. Thank you, PennyMac!
It was a quick and efficient process from start to finish. PennyMac makes everything convenient and virtual for the most part (closing is in person, obviously). Overall a stress-free process that required minimal effort from me.
The PennyMac could have communicated the progress status a little better. There was some confusion concerning a PennyMac email concerning e-signing where there was no reason for me to do anything. I was locked out of the portal attempting to e-sign. I sent an email and no one returned it. I had to call and speak with someone new to get an answer and unlock my account. The title company didn't get the documents to the Notary on time, so the settlement signing was a couple hours late. Not good.
Was the only company to offer the full amount of equity in the property after it has radically increased in the past few years.
Process was very easy
Eric helped us refinance our mortgage. He was friendly, very knowledgeable, and competent. The whole process was done swiftly and smoothly. Thank you Eric.
WORST EXPERIENCE EVER. Paid $300+ out of pocket expenses for inspections we didn’t need. Had to take extra time off work to complete those inspections & then a second appraisal. Prepaid fees were incorrect multiple times. Received verbal confirmation fees were corrected only to receive estimate/disclosure with info still wrong or did not receive an updated one at all. Closing appointment was rescheduled 3x because documents were still not correct when sent to title company.
They have not communicated properly after underwritting process completes. Addendum to Closing Disclosure document is unnecessarly. They have not communicate properly on this document.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.