This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pia and the PennyMac team we're amazing. A real estate attorney here in Savannah and my real estate agent here in Savannah where I'm amazed at how smoothly the closing went 20 thumbs up
The refinance process began on August 8th and had a target close date of October 8th. I finished providing all necessary documents by August 15th. October 8th came and went and I had very little communication along the way. The loan payoff retrieval was a nightmare as I was asked for it about five different times from October 26th until November 14th. The underwriting process took over a month to execute as we didn't close until December 6th (over 4 months to close!!!). Overall a very poor job.
Level of experience and knowledge
Fast to close.
The refinancing process was great, however, the eSigning can be difficult for someone who's not familiar with technology. Sample, I processed my signature and it did not showed up when I eSigned the document. Moreover, the old VA required termite inspection form is no longer the same and we had to resubmit the current termite report four times during our refinancing process. Overall, the communications between all PennyMac during the holidays were great! Thank you.
It was quick, clear and everyone was pleasant to talk to.
The overall process from start to finish was made easy by the PennyMac representative. All pertinent information regarding the refinancing was communicated to me and I was made aware of required documents or actions to take to complete the process.
Everyone was very helpful and answered questions I had in a timely manner. Everything was explained clearly.
I closed on my home on time and really enjoyed working with my loan officer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.