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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Pia and the PennyMac team we're amazing. A real estate attorney here in Savannah and my real estate agent here in Savannah where I'm amazed at how smoothly the closing went 20 thumbs up
The refinance process began on August 8th and had a target close date of October 8th. I finished providing all necessary documents by August 15th. October 8th came and went and I had very little communication along the way. The loan payoff retrieval was a nightmare as I was asked for it about five different times from October 26th until November 14th. The underwriting process took over a month to execute as we didn't close until December 6th (over 4 months to close!!!). Overall a very poor job.
Easy process and streamlined everything for a quick close.
Level of experience and knowledge
Fast to close.
The refinancing process was great, however, the eSigning can be difficult for someone who's not familiar with technology. Sample, I processed my signature and it did not showed up when I eSigned the document. Moreover, the old VA required termite inspection form is no longer the same and we had to resubmit the current termite report four times during our refinancing process. Overall, the communications between all PennyMac during the holidays were great! Thank you.
The overall process from start to finish was made easy by the PennyMac representative. All pertinent information regarding the refinancing was communicated to me and I was made aware of required documents or actions to take to complete the process.
Everyone was very helpful and answered questions I had in a timely manner. Everything was explained clearly.
I closed on my home on time and really enjoyed working with my loan officer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.