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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Documents were requested multiple times, we received conflicting requests about the home assessment, the wrong insurer name and amount due was given to our title company, the process lasted way longer than we were told it would.
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The excessive request of same documentation, the lack of attention answering inquiries were very frustrating Specially as an current customer with 2 properties mortgaged ild expect a Litle more
Dear PennyMac, I had the pleasure of working with Ryan Morrison and the team at PannyMac. I called about an unrelated issue that was solved. Doing so I was forwarded to the refinance department that ended up saving me a lot of money. I appreciate how fast, accurate, simple, and professional everyone at PennyMac was to me. Thank You, Scott Johnson
I'm so glad I contacted Penny Mac to discuss refinancing my home at a lower interest rate. The process was not stressful and the loan officer stayed in contact on a weekly basis, keeping me posted on all aspects of the refinance. Very professional and pleasant staff.
Clear instructions, and timely closing even with a global pandemic. Great all around.
We were surprised and frustrated with how long the process took. We did appreciate the weekly status update phone calls. Also the final closing statement at the time of signing was not the same as that was sent to us prior to closing. It was our understanding that we were not going to need to pay anything out of pocket at closing but we ended up having to write a check. It ended up working out but there were definite moments of frustration and areas that needed better communication.
An incorrect figure on a document led to the wrong cash to close amount being disbursed to me at closing. Took close to two months and several phone calls to get this fixed. My closing agent was not keen on helping. I was given the run around when trying to get this resolved. I will not use PennyMac again.
The process was quick and efficient.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.