PENNYMAC

Alicia K. 

on Birdeye

5 years ago

Robel Moreno and Carolyn Monson were so helpful in answering all of my questions. I'm sure they had many customers but they always made me feel like a priority. They worked around my work schedule, sent reminders, and effectively communicated what was needed from me. Thanks to them, the process was smooth and almost effortless. Thank you for helping me get a new home! 

Christopher M. 

on Birdeye

5 years ago

Great communication from the PennyMac team. My emails were quickly followed up with a call and all my questions and concerns quickly addressed. 

Charles S. 

on Birdeye

5 years ago

The portal seemed to be a bit difficult and not working properly. Documents were loaded in a timely manner, but towards the end of the process could not be found and had to be resubmitted. Also, there is an information gap between the human knowledge and what the portal was showing as far as progress goes. It seemed that the portal was a step ahead of where the actual process was in terms of moving through the various loan approval/processing steps. 

Geoffrey Hichborn I. 

on Birdeye

5 years ago

Penny Mac has worked very closely with us and well communicated with us! We are 200% satisfied with Penny Mac’a smooth transaction/service 

Jacob M. 

on Birdeye

5 years ago

Having one person control the whole case and contacting the buyer. Instead of three different people calling me from the same place, all requiring the same documents. And also, don't give a close date if you don't know for sure if you can close. I'd rather be told the day of than be told three wrong dates. Its especially hard working nights and needing to sleep during the day. 

CHARLES S. 

on Birdeye

5 years ago

The process from start to finish was great. i was online looking at the interest rates for refinancing and answered the few questions and by 9:00 AM the next morning i received a call back. Within two hours i was signed and locked in at the interest rate,had all the documents submitted on the next day and that was it. received weekly updates throughout the rest of the process and closing was set up two weeks before the scheduled closing date. 

NORMAN F. 

on Birdeye

5 years ago

At the beginning of the process I was asked for a documented that was eventually not needed. Throughout the process I was giving an approximate of the monthly payments and the closer we were Getting to closing, the numbers kept incremento c. I was not able to closed on the 31 of October because PennyMac was not able to secure a notary to visit me. 

Louis G. 

on Birdeye

5 years ago

My refinance couldn’t have gone smoother! Everyone I dealt with was extremely helpful and made sure my questions were answered. My emails, which were few due to everyone’s thorough information, were answered quickly! I have already recommended PennyMac to my family and friends. Their website and phone app are easy to navigate and make making mortgage payments extremely easy! 

Donald B. 

on Birdeye

5 years ago

Thanks to Brandon and Will for making this process very straightforward.