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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great overall customer service
In the most unprecedented times in our nation as a healthcare worker on the frontline Penny Mac and Gina went above and beyond to ensure a seamless and smooth refinance. I have already referred many of my staff to Penny Mac for their new home and refinance needs! I couldn’t have asked for a better experience!
I actually applied for a refinance twice with Pennymac. The first time was a couple of years ago when the rates first sounded low. The Pennymac agent, Sarkis, reviewed my application and actually talked me OUT of doing the refinance . . . for a variety of reasons that I had either not considered or was unaware of, such as escrow requirements, property taxes and insurance. Thus, when the situation changed with the new lower rates and post-Covid financial situation, I went right back to Pennymac.
Best and easiest refinance process ever!! Thanks to the Penny MAC Team. 5 stars, a rating of 10 out of 10. I highly recommend to anyone looking to finance or refinance their home.
The process was easy and no surprises came up before closing
From start to finish wonderful experience!!!!
Robel Moreno and Carolyn Monson were so helpful in answering all of my questions. I'm sure they had many customers but they always made me feel like a priority. They worked around my work schedule, sent reminders, and effectively communicated what was needed from me. Thanks to them, the process was smooth and almost effortless. Thank you for helping me get a new home!
Great communication from the PennyMac team. My emails were quickly followed up with a call and all my questions and concerns quickly addressed.
The portal seemed to be a bit difficult and not working properly. Documents were loaded in a timely manner, but towards the end of the process could not be found and had to be resubmitted. Also, there is an information gap between the human knowledge and what the portal was showing as far as progress goes. It seemed that the portal was a step ahead of where the actual process was in terms of moving through the various loan approval/processing steps.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.