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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Process was good didn't like I kept getting asked for the same papers again and again made me worried and felt like the agent wasn't on top of things.
I don't feel my communications person actually knows how to process a loan and what is required to process a loan and was just reading the prompts he was given through whatever system generated task list he was given. And when I asked for escalation to get more detailed communication then I was just shuffled to to different communications people rather than getting the specific person I had asked for, which really were just more people who read prompts rather than know the actual mechanics of loan processing. I definitely di... read more
No I don't want
We've PennyMac to purchase two homes and they've has been great both times! They made the process smooth and answered all our questions.
I was dealing with three different people from PennyMac things went smother once I was only dealing with Charles Norice
Zero coordination between the people who asked for documents. Docs were sent 3 and 4 times. Expectations were unclear. I especially had difficulty with Andre. Very arrogant and always right. No customer service skills at all. Entire team needs an overhaul. One person needs to run the team. Not all.
It was just ok
Thank you Lori
Penny took pride and care in my Loan Modification process.
PENNYMAC has a 4.5 star rating with 2,116 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.
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