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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
YOU GUYS ARE UNORGANIZED. I HAVE BEE IN BUSINESS 47 YRS AND YOU MADE IT SO DIFFICULT. IT WAS HORRENDOUS
I feel like everything was going great until the end of the process. There was some confusion around the closing disclosures. I personally paid off some credit cards and sent in the documents however the CD was sent several times with the incorrect figures based on some CC debt. I also feel like my loan officer could have replied back to emails regularly. There were times when I wondered if she received my emails, because I didn't get a reply. Overall, it wasn't a terrible experience, but I do feel like my previous experienc... read more
Less confusion among the Pennymac people and better communication to the borrower
Class act customer service
Lori was an absolute pleasure to work with. I would highly recommend PENNYMAC for home loan service. They were thorough and on top of everything through the entire process. I would use them again.
Shay did a wonderful job and stayed in regular contact to ensure I knew what was going on. Everyone I spoke to in this process was helpful and pleasant.
Very smooth, quick process. Deymain and all others that I spoke with were very professional.
In communicating with Sharyl on the phone, I felt she was very demeaning- especially when speaking about cash gifts received. She did not review documents that were sent to her, and often requested documents that were already in her possession. She often spoke with me and my husband in ways where we were meant to feel like a bother rather than customers paying thousands of dollars for a service. Had we not already been so deep into our closing process, we would have definitely gone with another loan company because of how po... read more
Just over all great!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.