PENNYMAC

Seongmin P. 

on Birdeye

4 years ago

Thanks for your care and service 

FREDERICK B. 

on Birdeye

4 years ago

I feel like everything was going great until the end of the process. There was some confusion around the closing disclosures. I personally paid off some credit cards and sent in the documents however the CD was sent several times with the incorrect figures based on some CC debt. I also feel like my loan officer could have replied back to emails regularly. There were times when I wondered if she received my emails, because I didn't get a reply. Overall, it wasn't a terrible experience, but I do feel like my previous experienc... read more

Michael L. 

on Birdeye

4 years ago

Talking to a person and not talking to a computer or voiced generated call that’s what made it great we’ve been in the situation were in over two years all businesses need to adapt put their employees were there needed and not cheap it out if everybody’s on the phone it put more people answering the phone it is very frustrating and unacceptable not to answer the phone I’m old-school pencil and paper I can get all the information you want copied mail it and you would receive it quicker than myself for most of the world can do 

Bradley L. 

on Birdeye

4 years ago

Class act customer service 

Donald H. 

on Birdeye

4 years ago

1. Provide accurate closing docs. 2. Close on date promised 

OCTAVIA C. 

on Birdeye

4 years ago

Shay did a wonderful job and stayed in regular contact to ensure I knew what was going on. Everyone I spoke to in this process was helpful and pleasant. 

Brandon Mitchel M. 

on Birdeye

4 years ago

Very accurate and quick with the process. 

Charice B. 

on Birdeye

4 years ago

Very smooth, quick process. Deymain and all others that I spoke with were very professional. 

Donald W. 

on Birdeye

4 years ago

Just over all great!!