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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My rep only contacted me once even though she said she'd contact me once a week. The amount I received back wasn't what was agreed on. Several different people called me requesting the same documents I had already sent over. Money originally went to escrow and then finally sent to me. I wasn't sure if I now have to cover escrow since nobody responded to my follow-up emails. I generally have a great experience with PennyMac, and this time was very unpleasant.
Great customer service. Everything easily explained. John B and Layal were awesome. So glad they were assigned to help us get our forever home. They were always on top of things and quickly replied to my email requests.
Fast response times.
Refi went smooth, entire team was professional and very customer service oriented.
I had a pleasant experience working with Lana.
Took a couple weeks of calling to get the process started because there aren't enough loan officers, but once it's started it went smoothly and easily.
It was prostrating that I reply right away with email but still keep on getting the same request. And I think that’s why it took my refinance too long. I hope this is just because of the covid. Norma was fast in addressing everything. I hope the email goes to the right person and not the generic one.
The entire process was smooth from beginning to end. We have been pleased with the customer service received.
Our experience with refinancing our home with PennyMac was great. Communication and paperwork was completed in a timely manner and to our expectations. Thank you PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.