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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was charged double for the appraisal fee ($445 on 4/6 and again on 4/9). In spite of speaking with individuals on 4 occasions as well as multiple emails to my reps, no one seems to be able to get my money returned to me. I even sent pics of my PNC bank statement activity showing both transactions, and those were supposedly sent directly to the manager in charge of returning my money. Even that seems to have fallen short of Penny Mac doing what they are supposed to do.
Raveena was very friendly and easy to work with! Also very communicative and knowledgeable. The one complaint I have is that your reps don't seem to have direct phone lines. It would be nice if I didn't have to wait to talk to someone who isn't even the agent I'm accustomed to. No complaints on Raveena though, just great things on her!
Great job!
No words
Emails were not promptly returned. Closing date changed three times.
There was a lot of communication problems by both parties and Lana would get snotty with me. I didn’t know I was on a limited cash out loan until the day before closing. I didn’t want cash out at all. I found out I had 800 dollars in back taxes but PennyMac was the escort holder!
Belinda was awesome throughout the process. Thank you very much!
I had a great experience with everyone through the process. All of my concerns were put at ease and the process was smooth.
I don't know that I actually talked directly to Kami ever. The first person I was dealing with was randomly removed from my account. I tried to email her and it said her email was suspended. The only truely helpful person was the gentleman that did my loan application with me, Ross
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.