PENNYMAC

GERALD S. 

on Birdeye

6 years ago

I was charged double for the appraisal fee ($445 on 4/6 and again on 4/9). In spite of speaking with individuals on 4 occasions as well as multiple emails to my reps, no one seems to be able to get my money returned to me. I even sent pics of my PNC bank statement activity showing both transactions, and those were supposedly sent directly to the manager in charge of returning my money. Even that seems to have fallen short of Penny Mac doing what they are supposed to do. 

Jenna M. 

on Birdeye

6 years ago

Very friendly employees. 

STEPHANIE K. 

on Birdeye

6 years ago

Everything was seamless and quick 

ERIN C. 

on Birdeye

6 years ago

Nichole was not good at responding to emails or voicemails, she did not clearly set expectations for the final closing amount, and she basically disappeared in the final week and we had very little communication. Also, the loan almost fell through because the team never reached out to my employer, then suddenly with 3 days to close there was a mad scramble to verify my employment. This was highly disorganized and I would not recommend working with this team. 

JESSE S. 

on Birdeye

6 years ago

Application questions regarding aged-out foreclosure events were written in such a way it would have been illegal if not disclosed. The application might be enhanced to read: Have you had a foreclosure within the last 10 years? Instead of: Have you had a foreclosure? 

BRANDON H. 

on Birdeye

6 years ago

There was a lot of communication problems by both parties and Lana would get snotty with me. I didn’t know I was on a limited cash out loan until the day before closing. I didn’t want cash out at all. I found out I had 800 dollars in back taxes but PennyMac was the escort holder! 

MITCHELL D. 

on Birdeye

6 years ago

Belinda was awesome throughout the process. Thank you very much! 

BRANDON C. 

on Birdeye

6 years ago

Very Highly Recommended 

Brady H. 

on Birdeye

6 years ago

Great lender to work with.