PENNYMAC

STEVEN D. 

on Birdeye

6 years ago

Dealing with Cherie’ Payton was a very pleasant experience. She was very helpful and responsive when I had a question. She did an awesome job and I appreciate her assistance. I was disappointed in how difficult it was to get ahold of Will my loan officer after we got the loan process started. Some questions o had could only be answered by him as well as I wasn’t informed before hand that once it started I would be basically dealing with everyone but the loan officer. 

JEFFREY W. 

on Birdeye

6 years ago

Had a great experience 

BRIAN F. 

on Birdeye

6 years ago

Jason Hord is great, however all other associates i have dealt with were lackluster in communication. Could not reach anyone. Loan officer assigned left the company and no one informed me. Previous loan application failed due to me missing a document. However, NO ONE stated this. My old application just simply got denied and i was not told anything was missing. This time around, I was lucky enough to get Jason as my go-to. He was very communicative and reachable. 

Julia C. 

on Birdeye

6 years ago

It was quick and simple. 

MARILYNN H. 

on Birdeye

6 years ago

Cheree and Eric made my refinance go very smoothly and quickly with no problems. Communication throughout the whole process was great.Thank you all that were involved. 

Steven C. 

on Birdeye

6 years ago

Process was smooth give the circumstances of the pandemic. 

MANUEL K. 

on Birdeye

6 years ago

Penny Mac was very responsive and communicated extensively. 

Nathaniel Hudson J. 

on Birdeye

6 years ago

Communication 

Fatoumata N. 

on Birdeye

6 years ago

Everything was simplified for me. Whenever I would call, I would always be assisted.