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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were some problems around the appraisal processing. It took me calling PennyMac multiple times to get answers. The final "ok" took a full three weeks after the appraisal was submitted for review. It appeared that there were some flaws in the process and communication was not very good during that time. "Just wait a little longer" is not a very professional answer. I would have expected a more proactive communication process.
Carmelita, was an Angel! I had many many questions, she was patient and always was there to answer them.
Simple online process, great communications and very easy to deal with. Plus all the folks were very friendly and helpful.
Many things. Skilled and knowledgeable staff. Processing during pandemic. Technology. And especially matching an competitor’s rate offer.
They communicated very well, customer support was awesome. Thank you PennyMac. 🇺🇸
Once the correct closing documents were provided to the closer the process was completed in a timely fashion.
Good service
Ed and Erica were great
Everyone that worked on our refi was knowledgeable and answered questions promptly and treated me with respect. Not to mention Pennymac beat out my original loan estimate at another company. Great experience, and I’m glad I’m sticking with PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.