PENNYMAC

NICHOLAS M. 

on Birdeye

6 years ago

Fast and easy process. 

Xong Y. 

on Birdeye

6 years ago

I was asked again and again to turn in work visa?? the intake formed was not filled out correctly by your rep. When I emailed back asking about this since my husband and I never had a work visa we’re both United States citizens. I was told it was corrected. The week before closing I was still asked again to turn in our work visas or it would delay closing. I felt like your company was being racist!!! Never got a call back. I Called got hung up on 3 times before getting this corrected. 

CHRIS R. 

on Birdeye

6 years ago

Started good and went down hill after the first two closing were schedule and no one showed up and no phone calls from anyone on my "TEAM"... then the underwriters were seriously ridiculous.. We needed to wait for a pay stub on the 25th of February .. with that held up the refinance for 30 days and Penny Mac has to pay for the extention ..and appraisal that wasn't suppose to be done … All of the sudden on Feb.20th we get a phone call Flavio saying we were approved closing was set for Feb.24th .. 

CHARLES P. 

on Birdeye

6 years ago

Greg jonston was helpful knowledgeable prompt at returning phone calls ty. 😃 

Jacqueline C. 

on Birdeye

6 years ago

Prompt, professional,pleasant! 

JOHN W. 

on Birdeye

6 years ago

All good 

STEVEN C. 

on Birdeye

6 years ago

Greg was very helpful and responded quickly to address my concerns. 

MARINA G. 

on Birdeye

6 years ago

Glenn was an amazing support during my loan process! Not only was he timely,but he helped me understand questions from underwriters and helped me push the documentation along. I had a great experience working with him through this process and would recommend him to anyone who is going through refinancing process. 

Joaquin Rodriguez J. 

on Birdeye

6 years ago

Jan was nothing short of AMAZING!!!!!! So was Jarret