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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was asked again and again to turn in work visa?? the intake formed was not filled out correctly by your rep. When I emailed back asking about this since my husband and I never had a work visa we’re both United States citizens. I was told it was corrected. The week before closing I was still asked again to turn in our work visas or it would delay closing. I felt like your company was being racist!!! Never got a call back. I Called got hung up on 3 times before getting this corrected.
Questions I had were answered to me in manner that I can understand. Two modes of communication were always utilized to ensure that I was well informed. The representatives were always kind and patient.
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The whole process overall was good, Some aspects could be improved. It did not seem like there was good communication between the processing and the follow up. I was being told my process was complete and up to date and the next moment I'm being asked more docs. It just was not very clear at times.
Pretty straightforward, some miscommunication over all the options, but it worked out in the end.
The process was fine. There was more technology/telecommunication involved then actually speaking with someone. I guess that is a convenience thing, but I prefer to speak to people instead of communicating via emails.
Everything was good
Great communication along the way! Answered all of our questions and made the process very easy!
Glenn was super responsive and clearly explained the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.