This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Getting in touch with Erica was somewhat difficult. I understand you all are a “team” but when discussing an issue with her and then trying to get back in touch with her to resolve issue, i was forced to explain the issue to every different agent i spoke with. Quite frustrating not being able to get directly back in touch with the person i had been dealing with.
Every step of the process was clearly communicated. Nekita periodically checked in with us to make sure that we were aware that nothing was being requested and provided an opportunity to answer any questions that we might have. She was easy to reach when we did have questions and the entire process was simple, painless and was completed as expected.
NA
It was the website and not Lana that continually requested the same documents. Lana was excellent to work with.
Everyone was very knowledgeable and helped explain everything that was going on.
From my initial contact with Robert Tolivar and how clearly along the entire process, how information was communicated clearly and anything needed was promptly taken care of. Really happy with my entire experience.
Keep up great work.
Great customer service
Exceeded my expectations from beginning to end. very fast seamless closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.