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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
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John Ford I.'s profile image
John Ford I. 
on Birdeye

4 years ago

All my questions were answered... 

TAMIKA W.'s profile image
TAMIKA W. 
on Birdeye

4 years ago

Great service in a timely manner. Knowledgeable personnel. 

JAIME M.'s profile image
JAIME M. 
on Birdeye

4 years ago

Penny Mac acquired my mortgage after my initial closing and they were proactive in letting me know rates had dropped and that there was a potential for savings. The streamline refinance was very easy and the individuals I worked with at Penny Mac were very nice and professional. 

CARLOS C.'s profile image
CARLOS C. 
on Birdeye

4 years ago

Don't penalize your customers for miscommunication or missed appointments with loan officers and/or closing attorneys. 

PATRICIA M.'s profile image
PATRICIA M. 
on Birdeye

4 years ago

a 

MICHAEL D.'s profile image
MICHAEL D. 
on Birdeye

4 years ago

Very professional and friendly. Even though we were dealing across time zones and through the holidays, the process went very smoothly. 

WILLIAM K.'s profile image
WILLIAM K. 
on Birdeye

4 years ago

Easy process knowledgeable staff 

TED SPARKS J.'s profile image
TED SPARKS J. 
on Birdeye

4 years ago

they were fast very on point 

Kaysie S.'s profile image
Kaysie S. 
on Birdeye

4 years ago

We had lots of inaccurate and miscommunication. We Then the refinance department doesn't talk to the other department. So we get notices that we are delinquent on our mortgage even though we just went through the refinancing. so now we have to double check our credit reports to make sure there was nothing inaccurately reported. We get these stupid robot calls that say "Call us". Why can't you simply call us when needed? And not waste my time at work. Most frustrating Mortgage we have had. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.